This policy explains what information Nine Banded Handyman collects from customers and prospective customers, how that information is used and protected, and the choices you have, including how to stop receiving text messages from us.
Who we are
Nine Banded Handyman
628 Treaty Oak Drive, Georgetown, TX 78628
Phone / text: (737) 245-0557
Email: josh.jack@ninebandedhandyman.com
Website: ninebandedhandyman.com
Text messages: what to expect
We send two different kinds of text messages, and you consent to them separately.
Service messages about your job
If you give us your mobile number, whether by texting us, by submitting a request through our website, or by providing it when we schedule work, we may send you transactional messages related to work you have asked us about or hired us to do. These include:
- Replies to questions or quote requests you send us
- Quotes, estimates, and approvals
- Appointment scheduling, confirmations, and visit reminders
- Updates while a job is in progress, including photos of completed work
- Invoices and payment reminders
- Follow-up after a job is finished
Promotional messages
Separately, and only if you have specifically agreed to receive them, we may send occasional promotional messages: seasonal maintenance reminders, service specials, and similar offers. Agreeing to promotional messages is optional and is never a condition of getting a quote or hiring us. You can opt out of promotional messages while continuing to receive messages about your job.
Message frequency varies depending on your job and how much back-and-forth it takes; most customers receive a handful of messages per job. Promotional messages, if you have opted in, are infrequent. Message and data rates may apply.
We do not sell your phone number.
Information we collect
- Contact information: your name, phone number, and email address
- Service address: where the work is to be performed
- Job details: what you have asked us to do, including any photos or descriptions you send us
- Service history: quotes, invoices, and records of work we have performed for you
- Payment information: handled by our payment processor; we do not store full card numbers
- Website information: basic technical data such as pages visited, collected by our hosting provider
How we use it
- To respond to your questions and prepare quotes
- To schedule, perform, and follow up on work
- To send invoices and collect payment
- To keep records of work performed at your property
- To meet legal, tax, and insurance obligations
We do not use your information for any purpose unrelated to providing our services.
How we store and protect it
Customer information is stored in Jobber, a third-party field service management platform, and in standard business systems such as email. These services use industry-standard safeguards including encryption in transit and access controls.
Access is limited to the owner of Nine Banded Handyman and any personnel who need it to perform or invoice your job. We keep records for as long as needed to service your account and satisfy legal and tax requirements.
When we share information
We do not sell your personal information. We share it only with service providers that help us run the business, and only as needed:
- Jobber: customer records, scheduling, quoting, invoicing, and text messaging
- Jobber Payments: to process payments you make; card details are handled by Jobber's payment processing and are not stored by us
- Mobile carriers: to deliver text messages you have agreed to receive
- Professional advisors and authorities: where required by law
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for the service providers listed above that are strictly necessary to deliver the messages themselves.
If we ever need to bring in a licensed trade
Some work requires a licensed plumber, electrician, or HVAC technician. If your job needs one and you ask us to refer or coordinate with them, we will share only what that contractor needs to do the work, typically your name, address, phone number, and a description of the job.
Your rights and choices
- Access or correct: ask us what we have on file, or ask us to fix it
- Delete: ask us to remove your information, subject to records we must keep for legal, tax, or warranty reasons
- Stop text messages: see below
- Stop email: reply to any email and ask, or use the unsubscribe link where one is provided
To make any of these requests, call or text (737) 245-0557 or email josh.jack@ninebandedhandyman.com. We will respond within a reasonable time.
Opting out of text messages, and getting help
To stop all text messages from us, reply STOP to any message. You will receive a confirmation and we will not send you further texts. You can start again at any time by replying START or by contacting us.
To stop promotional messages only, reply STOP MKT. You will keep receiving messages about your own jobs, including quotes, appointment reminders, and invoices, and simply stop receiving offers.
For help, reply HELP to any message, or call or text us at (737) 245-0557, or email josh.jack@ninebandedhandyman.com.
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
Children
Our services are directed to homeowners and property managers. We do not knowingly collect information from anyone under 13.
Changes to this policy
If we change this policy we will update the date at the top of this page. Material changes will be reflected here before they take effect.
Questions
Contact Nine Banded Handyman at (737) 245-0557 or josh.jack@ninebandedhandyman.com.
See also our Terms of Service.